Question 1

How can I exchange or return my purchases?

Accepted Answer

• If you are not satisfied with the item or made a wrong purchase, you may choose to get a refund (or exchange) within 7 days of purchase.
 • Please, contact us via email at info@italiancoalition.com (info@italiancoalition.com)(Email subject: "Return" or "Exchange").
 • You will have an option to drop by at our warehouse - Location: #03-386, 202 Kallang Bahru, Singapore 339339 (https://goo.gl/maps/eLYVCE9sMLoS4YKM8)- and return (or exchange) the item or send it back via courier.
 • The item should be in good condition.
 • Please, note that the shipping / delivery cost (including the processing fee) cannot be refunded as the logistic service is provided by our 3rd party partner.

Question 2

When will I get my refund?

Accepted Answer

• Refunds might be immediate or take a few business day, depending on the type of payment method you have used.
 • We recommend paying through HitPay > PayNow QR for a quicker refund process.

Question 3

What if the item I ordered online is no longer available or out of stocks?

Accepted Answer

• If an order is cancelled or partially cancelled due to stock shortage, we will inform you via email and refund the related amount.
 • When an item is out of stock or not available, you may click on the ‘Notify When Available" button in the product page, to be notified after replenishment.

Question 4

Is the number of products I can purchase online limited?

Accepted Answer

• No, there is no limit, however please note that big orders might be reviewed by our management as and when needed. For big orders, please contact us at info@italiancoalition.com (info@italiancoalition.com,)(Email subject: "Big Order") as we might provide bulk pricing options.
 • We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

Question 5

Can my order be cancelled?

Accepted Answer

• Yes. We may limit or cancel all or parts of orders placed by or under the same member account, the same credit card, and/or orders that use the same billing and/or shipping address.
 • If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order.
 • A refund or a partial refund through the same payment method will follow.

DIRECTLY FROM THE MANUFACTURERS

FAQ